Opt 11 stripping the leading 9 for 911 calls

[drew31fan]

I have an option 11 that when the customer makes a 911 call the CDR record looks like this:
N 020 00 DN601 T006002 09/25 11:59 00:00:34 A 660611 00 0000
Their call accounting system is designed so that when it sees the digits 911 it generates an alarm for the customer. However, since the PBX is only outputting 11 (6606 is the route number) no alarm is being generated. Has anybody ever seen this before or have any suggestions on how to correct it?

 

[trvlr1]

Check the RLI for 911 in LD 90, Follow to LD 86 to get the RLI, then again in ld 86 to check the DMI. In here you can set the DMI to add or remove digits as needed. My guess is someone has made a change not realizing the 911 calls would also be affected. Maybe set up 9911 with the same RLI/DMI to remove the leading digits, which then affects the 911 calls.

 

[drew31fan]

Thanks trvlr1. The problem was not with the DMI, it is ok. It turns out that in the RDB for the 911 route, CDR option OPD (outpulsed digits) was set to NO. I changed that to YES and the PBX is outputting all 3 digits now so this issue is resolved. Thanks for your reply.

 

[trvlr1]

You are welcome, glad you found the issue!