Ops Manager error

[tomcotton]

I've just upgraded our enterprise manager server up to 4.0.4.1 and ops 7.6.4.2. Although when I'm trying to open users up in ops man I'm getting an error 'MAC_GetSourceAndWF'.

Any ideas what may be causing it?

 

[kwbMitel]

I had an error initially at that software load an the Mitel engineers had to write a patch. I can't remember the specific error but i couldn't do any changes to phones.



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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[tomcotton]

I think I'm going to fully rebuild the server tonight then go back to Mitel any problems. Just wondered if it was a common issue.

Thanks for the response.

 

[kwbMitel]

Yeah, I did that too.

If it is the same as my issue, windows security updates were responsible for blocking some stuff.

Did you do any windows updates?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[tomcotton]

Yes I always apply all windows updates.

 

[Lundah]

Have you tried rebooting the server? I get the same error on the same version occasionally, a simple server reboot usually takes care of it.

 

[tomcotton]

Yes tried a few reboots with no joy :-(

 

[Lundah]

Ouch. Try doing a "repair" installation of OpsMan, sounds like the MAC workform is corrupted, a repair install should fix it while keeping the existing data intact. This is done by going in via Control Panel to "Add/Remove Programs", and instead of "Uninstall", select "Modify". Then just follow the prompts.

 

[tomcotton]

Doneski

The above probabley would have worked. Although to be on the safe side I've fully re-installed.

Thanks for the input guys