Operator Employee Lookup

[Definity75]

Hey Everyone,

I have a weird problem which I'm drawing a blank here.

Problem: Employee calls our operator internally, the caller ID display for that person comes in as a different name.
Question: Where does the Avaya Operator Software draw it's information from?


Things I've checked all out databases that hold employee information to see if anything was wrong. I also checked in the phone system for a wrong name, looked in Ecas and Eivr. Everything is correct.



CM7
Software: R016x.03.0.124.0

 

[kyle555]

is it one-x attendant?

Usually you list station in GEDI and export as CSV and import that into One-X Attendant's integrated telephone book

If you randomly change station names, does the operator still see the same old name before the change?

 

[Definity75]

Kyle555

After digging around, we're using the Attendant Server on our network and we think the server isn't correctly updating the CSV which the On-x Console points to. So, we'll need to get in touch with the Admin guy that maintains that server for us on the network.

 

[kyle555]

One-x attendant can be installed standalone with client+server on the same machine, or with a separate windows machine running some central stuff like a database of names/numbers.

Unless that server is pointing at like an active directory or something to pull data, you might just find it's a PC with ASA on it and a scheduled export job of list station every so often and the One-X software with a scheduled job to pull it in every so often.