Hello
We currently have Magix R4 w/ Messaging R4, 12-port. Our system is in “key” mode, we have 1 operator (ext. 10), using (1) AA. Our AA is setup for delayed, and picks up after 4 rings.
Here is what we need to have happen: Currently the operator (ext. 10) picks up the phone when she is at her desk, before and after the AA. We would like to have ext. 18,19, and 20, have the option to pickup the phone before/after the AA. I have set all the incoming lines to ring at these ext. before AA pickup. - This works great, my problem is after the AA picksup, and they dial o, if i place a primary/secondary coverage button on exts. 18,19, or 20, the voice mail(ext. 10 - general box) never picks up. Once i remove the coverage button, the VM picks up. How can i allow the other ext. to ring after the AA picks up and still be able to leave a message in the general box if no one picks up.
Thank you
We currently have Magix R4 w/ Messaging R4, 12-port. Our system is in “key” mode, we have 1 operator (ext. 10), using (1) AA. Our AA is setup for delayed, and picks up after 4 rings.
Here is what we need to have happen: Currently the operator (ext. 10) picks up the phone when she is at her desk, before and after the AA. We would like to have ext. 18,19, and 20, have the option to pickup the phone before/after the AA. I have set all the incoming lines to ring at these ext. before AA pickup. - This works great, my problem is after the AA picksup, and they dial o, if i place a primary/secondary coverage button on exts. 18,19, or 20, the voice mail(ext. 10 - general box) never picks up. Once i remove the coverage button, the VM picks up. How can i allow the other ext. to ring after the AA picks up and still be able to leave a message in the general box if no one picks up.
Thank you