Operator console.

[srad]

Hi,

I have two Operator console, the problem is when phoning the principal console and this console is turned off (not night service),the result of call is "operator is absent".

Why the call doesn't jump to the second operator console?
How I can make it so that it jumps to the second console?
How I can make it to put in night service the principal console?

Best regard.

 

[whosrdaddy]

need some printouts here :

opddp:dir=all;
opcap:dir=all;
opcgp:corg=all;
opctp:corg=all;
nadap:numtyp=oi&oc&od;

--------------------------------------
What You See Is What You Get

 

[pawshman]

daddy is right,
I would hazzord a guess that the OPCGP is not set up
as an example (from memory)

55
00
00
12
corg --
1 11
2 12
3 01

In this example, there are 3 corg's or call orgin groups.
1, 2 & 3 (this is how the calls come into the operators_

0 means no-calls handled
1 firstb choice
2 second choice

the opertors are 5001 and 5002

so corg (route 1) calls are handled evenly betweeen both operators.
corg 2 (route 2) 5001 takes calls and as second choice 5002 then takes calls
and corg 3 (route 3) only operator 5002 takes calls.

the word "route" doesnt refer to a route number, but as a generic term for incoming call, either internal or external

HTH

PM

and 5002 will handle corg 1

 

[srad]

Hi,

This is the result of printouts:

<opddp:dir=all;
OPERATOR DIRECTORY DATA

DIR EQU OCUST TYPE PCM REV
28500 001-0-22-00 - 5 1 R6A
38300 001-1-30-08 - 5 1 R6A

END

<opcap:dir=all;
OPERATOR CATEGORY DATA

DIR OPC PRG TRAF TRM
28500 1000 3 1515 0
38300 1000 0 1515 0

END

<opcgp:corg=all;
OPERATOR CALL ORIGIN GROUP DATA

DIR
23
88
53
00
00
CORG --
1 12
2 11
3 11
4 11
5 11
6 11

END

<opctp:corg=all;
OPERATOR CALL TYPE DATA

CORG CALT ROU OACC CUST NDIR RERNUM CEN CCOP
1 7 2 28500 - N - N N
1 6 5 28500 - N - N N
2 1 - 9 - Y 38300 N N
3 2 - 9 - Y 38300 N N
4 3 - 9 - Y 38300 N N
5 5 1 - - Y 38300 N N
6 7 6 28500 - Y 38300 N N

END

<nadap:numtyp=oi&oc&od;
NUMBER ANALYSIS DATA

TYPE OF SERIES NUMBER SERIES

OPERATOR INDIV. NUMBER SERIES 28500
38300

OPERATOR COMMON NUMBER SERIES 9

OPERATOR COM. DID. NUM. SERIES 28500


END

Thanks for all

Best regard.

 

[whosrdaddy]

I see what you mean,

you want to call 28500 and if it absent go to 38300 right?

a common mistake when programming ops is to give ops the DID number.

very simple solution : make all ops internal (like 101 and 102, people should never call these numbers) and make did numbers also common number

--------------------------------------
What You See Is What You Get