Operator console overflow not working

[Rafael Marques]

I have a MX-ONE 5.0 SP5 and need to overflow calls not answered by the operator within 20 seconds.
I am using command OPADC with parameter OFLNUM and TIME, but it haven't given me the desired outcome.
I appreciate any help regarding this matter.

Here is some config to start the analisys:

MDSH> opctp:corg=all;
OPERATOR CALL TYPE DATA
CORG CALT ROU OACC CUST NDIR RERNUM CEN CCOP TIME OFLNUM SDAY SNIG
1 7 1 202 - - - N N 10 105 - 598
1 7 3 202 - - - N N 20 105 - 598
1 1 - 202 - - - N N 20 105 - -
1 2 - 202 - - - N N 20 105 - -
1 3 - 202 - - - N N 20 105 - -

With the settings above the call arrives to the operator and rings till the operator console goes in Night Service automatically.

OFLNUM 105 is a hunting group. I also tried using an IP extension instead but had no success.
I already tried setting NDIR for Y, N and D (in this latter I also had to set RERNUM), but the result was not the one I need.

MDSH> ghdap:grp=105;
GROUP HUNTING DATA
GRP LIM SERV TRAF SEL QUE CUST DIR
105 1 500210 15 010632 30 513
534
564

MDSH> opddp:dir=all;
OPERATOR DIRECTORY DATA
DIR EQU OCUST TYPE PCM REV
599 001A-2-70-02 - 6 - -
END

MDSH> opdnp;

DAY OF WEEK: FRI
CURRENT STATUS: NIGHT
DAY NIGHT
MON
TUE
WED
THU
FRI
SAT
SUN

END

MDSH> opcep:corg=all;
NOT ACCEPTED
PRIO
NOT ASSIGNED


MDSH> opcap:dir=all;
OPERATOR CATEGORY DATA
DIR OPC TRAF TRM
599 11000 1515 0

END

MDSH> opcgp:corg=all;
OPERATOR CALL ORIGIN GROUP DATA
DIR
5
9
9
CORG -
1 0

END

MDSH> rodnp:rou=all;
NOT ACCEPTED
DAY AND NIG
NOT ASSIGNED

 

[Rafael Marques]

Hi guys,
no thoughts about the issue I posted?
Any help is very appreciated.

Regards,
Rafael

 

[Rafael Marques]

Hi guys,
I have researched this forum for threads like the one I posted but unfortunetly I couldn't find a solution yet.
So I would really appreciate any help with that.

Regards,
Rafael