Operator cannot call me...

[chipig]

We have a IPS 2000. For some reason when the operator try to call me, she gets restrict on her phone.
How can this be?

The problem is with my extension only.

 

[belevedere]

If she has an attendant console, then she may have placed your phone into DND, which is a Hotel/Motel feature. Try at the console to dial your extension without first pressing a loop key. Look at the soft keys for the DND and reset keys. Press DND then reset.

 

[chipig]

Thanx but I cannot see DND anywhere when I dial directly.

Look:



There is also the alarm light that is flashing red and I do not know why, but it's been like that for a while.

 

[bwc58]

Why not just reset the switch on the mp card

 

[BillB66]

I would check that you are in a tenant that is handled by the operator
1204>ext:YY YY= the tenant
then check
6000>0: W where W = the group number

and
62W>YY:Z if Z= 0 then that tenant is handled , if Z= 1then that tenant is not handled

 

[MercuryComm]

Cancel all of your call forwarding and try having her call you again. Sounds like you may have set call forward to somewhere outside the switch.

 

[chipig]

I did a reset and I had no call forwarding.
Command 1204 was fine.

I have fixed my problem with CCC and by redoing the extension.

I still have the red light flashing on the SN-716 though.

Thanx for all your help.