Operator can not transfer Trunk to Trunk

[MikeOB]

Since converting 2 way DS-1 trunks to ISDN PRI the attendant console operator gets an intercept tone when trying to transfer an incoming call to an outside number. This Definity software is G3V6i.03.2.239.5
She was able to do this before the conversion to ISDN.
The provider of the trunks insists that the pbx is disconnecting the call and provided this copy of the D channel messages:
<-OUT SETUP CRV=02977 (Orig) Prot=Q.931 07:20:43:676 06-24-08
Bearer_Cap 90 90 a2
3 *00 CCITT standard coding
10000 3.1 kHz audio
4 *00 Circuit Mode
10000 Rate=64 Kbits/s
5 *01 User information layer 1 protocol
00010 CCITT Recommendation G.711 u-law speech
Channel_Id a1 83 8e
3 *0 Interface implicit
1 Other interface
0 Preferred
0 Not D-channel
01 Channel indicated below
32 *00 CCITT channel coding
0 Single numeric channel follows
0011 Channel Type: B
33 *0001110 Channel # 14
Progr_Indic 81 83
3 *00 CCITT standard coding
0 spare
0001 Location: private network serving local user
4 *0000011 Orignination address is non-ISDN
Called_Num a1 37 30 34 39 30 37 38 39 32 34
3 *010 Type: National
0001 Numbering Plan: ISDN/telephony (CCITT E.163,E.164)
4+ Number='704xxxxxxx' (I concealed the number)

IN--> PROCEEDNG CRV=02977 (Dest) Prot=Q.931 07:20:44:026 06-24-08
Channel_Id a9 83 8e
3 *0 Interface implicit
1 Other interface
1 Exclusive
0 Not D-channel
01 Channel indicated below
32 *00 CCITT channel coding
0 Single numeric channel follows
0011 Channel Type: B
33 *0001110 Channel # 14

IN--> ALERTING CRV=02977 (Dest) Prot=Q.931 07:20:49:754 06-24-08
Progr_Indic 82 88
3 *00 CCITT standard coding
0 spare
0010 Location: public network serving local user
4 *0001000 In-band information/pattern is available

<-OUT DISCONNCT CRV=02977 (Orig) Prot=Q.931 07:20:58:832 06-24-08
Cause 81 90
3 *00 CCITT standard coding
0 spare
0001 Location: private network serving local user
4 *0010000 Normal call clearing

IN--> RELEASE CRV=02977 (Dest) Prot=Q.931 07:20:58:858 06-24-08

<-OUT REL_COMP CRV=02977 (Orig) Prot=Q.931 07:20:58:936 06-24-08

 

[mikeydidit]

Go to this screen and check your settings.

change system-parameters features                               Page   1 of  16
                            FEATURE-RELATED SYSTEM PARAMETERS
                               Self Station Display Enabled? y
                                    Trunk-to-Trunk Transfer: restricted

Be very careful in your settings if it is restricted or set to none. This is a very easy place to set yourself up for toll fraud.

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594