OpenStage 60 HFA Stoped working after DHCP server change.

[Frav82]

Good Morning,

Our IT guys finally moved our last of four remote IPDA shelves (OpenScape 4000 V7 R2) over to our new DHCP server. For some reason they factory reset two of their three OpenStage 60 HFA phones during their testing (the only 3 Openstage 60's we have). Those two phones will not connect even though I matched up all the setting with the one remaining 60 good phone that they didn't touch. We also have 50 or so OptiPoint 410 HFA's on this shelf and they continued to work just fine. I've unplugged, restarted, DEA/ACT, and verified all settings with good phone and still they will not communicate. It also looks like they're both picking up valid IP addresses but apparently I'm still missing something. Is there something different about setting up OpenStage 60 HFA phones?

Thank you Gentlemen

Rob

 

[Moriendi]

Can only suggest the config is not 100% the same as the worker. Check the Layer 2 QoS/Vlan settings.

 

[donb01]

Go into the pbx and do this:

DID-SDSU:ALL,,STNO,PER3,XXXX; (where XXXX is the station number).

Sometimes when strange things happen to phones the system will mark them in defect (Status = DEFIL) and they will not recover from that. Status = TRS (which means the system doesn't see the phone) it will recover from.

If your phones are in DEFIL do this:

RES-DSSU:STNO,XXXX;
Which will reset the phones and might resolve the problem....

There are a multitude of other things that could be issues. Your other phones are Optipoint 410 HFA, which if you are using a deployment server would have different DHCP scope settings than the openstage phones, and they may not have that built into the new server, on my network there are some VLANs that can't talk to each other, so if the phone is not properly registered on the voice VLAN it may not be able to talk to its gateway IP. If the phones are actually plugged into a different ethernet switch than they were before and you are using LLDP the port settings on the switch they are plugged into might not be correct. I would compare the settings of the network ports they were previously plugged into (if still known) to the ones on the new switch you are plugged in to...

Just a few additional suggestions....

If you go on the unify Wiki and look up Openstage error codes you will find the list of them. If the phone is saying Telephony down and it has an error code like D02 - that means it can't see the DHCP server, H02 usually means it can't see the PBX Gateway, LP1 means your LAN connection sucks (usually you are getting power but no data - check the patch cords on both ends and then blame the drop). There is one other code I see frequently but I can't remember what it is - I think it is Ha2 and means the phone can't see the DLS server to get its programming. The rest I rarely see.



Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA