Openstage 40 HFA

[LAAZ]

Dear friends

i have one new openstage 40 phone with booting error.

i tried with DERT bboth HFA and SIP and unable to do netboot

can any one please suggest me any other option to bring back phone working.

Thanks

 

[sbcsu]

What version of DERT tool are you using ?

 

[LAAZ]

Dear sbcsu
First try with V1.7.0.0

Now I am trying with V1.5.0.0

 

[LAAZ]

Sorry sbcsu
tried in both version and both hfa and sip
V1.0.5.0
V1.0.7.0

Thanks again

 

[sbcsu]

Tell us the procedure you are using please to set this up

 

[LAAZ]

Dear sbcsu

I have connected the phone in PoE switch
My laptop ip is 192.168.99.1
I installed DERT tool
Started DHCP (Running)
Started TFTP (Running)
Connect teh lan cable in phone and keep pressing key 3 in dial pad
Once I got display starting net boot I teh button 3.

Searching netboot server 1 trying up to 5 and then error came
No netboot server found.

Thanks and regards

 

[sbcsu]

Have you tried it with windows firewall turend off ?

 

[sbcsu]

Troubleshooting
In case you encounter problems with the procedure above, possible error messages are:
No NetBoot Server found! (DHCP requests remain unanswered)
File Not loaded! (TFTP inaccessible)
Download Error! (TFTP download issues)
The below list describes some actions that may help in troubleshoot the issues mentioned above.
Stop and Start DHCP and TFTP Server included in DERT
deactivate and activate the PC's network interface card, restart DERT and try again
Temporarily deactivate the Windows Firewall (since you MUST operate DERT in a seperate network environment, the impact
from security point of view is low)

 

[LoPath]

Sometimes the phone is just dead and it's time to throw it in the dumpster. I had one last week that did exactly that - the network port just wouldn't respond to anything. The initial symptom presented to the end user was a "no telephony" error.

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9