OpenScape 4000 V10 Assistant to IPDA LAN

[Omenas]

I have an OpenScape 4000 V10 in a separated Duplex virtual environment with a separate IPDA LAN via the eth2 interface (default gw 172.18.0.1). The eth1 interface is assigned to Customer Lan(default gw 172.20.10.1).
I can't access the IPDA LAN from the Assistant(172.18.0.1 does not respond to ping).
Looking at the Assistant route, I see that IPDA addresses are routed through the Customer gateway.
Assistant-linux:/home/engr # route
Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
default 172.20.10.1 0.0.0.0 UG 0 0 0 eth1
loopback * 255.0.0.0 U 0 0 0 lo
link-local * 255.255.0.0 U 0 0 0 eth0
172.20.10.0 * 255.255.255.224 U 0 0 0 eth1
192.0.2.0 * 255.255.255.0 U 0 0 0 eth0
192.168.187.0 * 255.255.255.0 U 0 0 0 eth2

Such an impression, that the Assistant is missing some route. Where is the problem here and how can it be solved?
Newly installed PBX and can't add Softgate to IPDA network.

 

[Moriendi]

4K will correctly configure any routing it needs from the values supplied in the install XML. I do not consider it likely in any way that the 4K is missing a route.

4K does not respond to ping on all ports. It has 4 IP addresses for the IPDA LAN, the 2 physical IP's on the interface or bond, and the CCA/CCB IPs, they won't all respond to ping, and it depends which node is active/standby. So lack of ping response is not enough to point a finger.

Perhaps you mapped the wrong physical NIC to the logical NIC on the VM config. I am assuming from your post that you have added a softgate into the network but it is not coming in service. You need to use tcpdump to find out what packets are arriving, and if they are replied to.