Hello Guys ,
I want to use the Open Voice session cmd to collect digit from calls .
Reading from the document guide , Voice Segment varialbles need to create , and eventualy content the audio files .
The syntax is the following
OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT offer_menu
COLLECT 1 DIGITS INTO main_menu
IF main_menu=1 THEN
ROUTE CALL XXXX
ELSE
IF main_menu=2 THEN
PLAY PROMPT VOICE SEGMENT give_audio
ELSE
PLAY PROMPT VOICE SEGMENT give_audio2
END IF
END IF
END VOICE SESSION
1)Here i can see we have, the Voice Segment variable with the name offer_menu , created on Voice Segment on aacc, eventully callers hear the audio which give audio.
- So far i know this voice loaded on call Call Pitot via Application Builder.
2)We have another variable with the name main_menu to collect digit entering from the keypad, i can understand this also created on aacc as variable .
From my understand both variables need to be create somewhere which Call Pilot, and to be called on aacc script
So theoricaly , i understnad the concept , i think i am stuck on the Call Pilot composant,finding a mecanism to load voices give a name and to called on aacc / variable .
I would be greatly appreciate your help if you can help me to finalyze this .
I want to use the Open Voice session cmd to collect digit from calls .
Reading from the document guide , Voice Segment varialbles need to create , and eventualy content the audio files .
The syntax is the following
OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT offer_menu
COLLECT 1 DIGITS INTO main_menu
IF main_menu=1 THEN
ROUTE CALL XXXX
ELSE
IF main_menu=2 THEN
PLAY PROMPT VOICE SEGMENT give_audio
ELSE
PLAY PROMPT VOICE SEGMENT give_audio2
END IF
END IF
END VOICE SESSION
1)Here i can see we have, the Voice Segment variable with the name offer_menu , created on Voice Segment on aacc, eventully callers hear the audio which give audio.
- So far i know this voice loaded on call Call Pitot via Application Builder.
2)We have another variable with the name main_menu to collect digit entering from the keypad, i can understand this also created on aacc as variable .
From my understand both variables need to be create somewhere which Call Pilot, and to be called on aacc script
So theoricaly , i understnad the concept , i think i am stuck on the Call Pilot composant,finding a mecanism to load voices give a name and to called on aacc / variable .
I would be greatly appreciate your help if you can help me to finalyze this .