Only the message light is blinking on 4412D+ 1

[bolsonttu]

Hello everyone!

I was in the middle of programming a 4412D+ connected to an 024TDL module using SocketSPM when SocketSPM "Blew Up".

Now the only thing that will light up on the phone is the Message Light and it is blinking. No dial tone, no info on display, everything is dead. I have tried unplugging the phone and plugging it back in, and even restarting the phone system. Nothing seems to be working. What didi I do? I hope I didn't just hose the port on my card, or even worse, the whole card. Thanks in advance for the help!

Brandon

 

[Pepperz]

Check the wiring. The blinking message waiting light is typical of a wiring fault.
Also may want to try another phone to be sure you just aren't looking at a bad one.

Pepperzgm at gmail dotte comm

 

[tdaugirdas]

Well - just to be sure - I would check both the TDL module and the specific port on the 024TDL from the maintenance menu. I would even reset/restore that specific port.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[bolsonttu]

Thanks for the reply Pepperz. The wiring checks OK. I have switched sets with a known 'good' phone, and still nothing. It also seems as though every port on the card has the same result when a phone is plugged into it. I was programming this phone after an install of a new 024TDL module. I had the phone working this morning. I was trying to set the Idle Line Selection when WinSPM bonked out on me. Could it have fried the card? Is there any way to reset. What about taking out the new card, cycling the system, and reinstalling the card again? I am totally stumped (and a little worried too!)

Thanks again,

Brandon

 

[Pepperz]

Did you do a board renumber when you installed the card?

Pepperzgm at gmail dotte comm

 

[bolsonttu]

Yes, I renumbered the block of extensions on the board to become 3-digit extensions in sequence with the existing system.

If I go through SPM Maintenance -> Slot-> Reset What will happen? Will the system need to reboot afterward? Will it take it to factory defaults?

 

[tdaugirdas]

No - it will just reset that slot - so all phones connected to it will ide momentarily. Then, you need to restore it - just to make sure. I would first just reset the individual port for your phone - instead of the whole module. Go to maintenance, port, station, enter 10 (which would be the first station port in the system, press status, it will tell you dial plan, slot/port and if it is maintenance busy. You can then scroll through all of them (if you don't want to count up to your specific port) by pressing next. Remember, it will first show the extension, then it's adjunct, then the next extension. When you get to your port, touch back and you have a menu to check status, busy the port out, restore the port, test the port, etc. If you can count - add 10 to whatever port your extension is on - to skip the scrolling.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

Well, if ALL of the ports on the card are out - I would reset and restore the whole module - and see if that brings the ports back to life. You could then run the port test on each port and see what the results are.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[Pepperz]

You can sort of "bump" the card without really affecting the rest of the system:
Sys Program > Start > Maintenance > Slot then Busyout the slot, Reset the Slot, then restore the slot. That will put it back to workiing order. If the wiring is good, you may have a bad card.

Pepperzgm at gmail dotte comm

 

[bolsonttu]

I have tried resetting the slot (#7), and busying out the slot, and both attempts give me a FAILED message. Do I need to make sure that the system is not in use before I attempt this?

 

[Pepperz]

If it comes ou as failed, you're probably looking at bad hardware. You should be able to al least "talk" to a normal system.

Pepperzgm at gmail dotte comm

 

[tdaugirdas]

You can't busy the slot out - if someone connected to it is on the phone. I do not believe you have to busy the slot out first, just choose reset. It should say "reset complete". But I may be wrong - so try busying it out first. Then , after the reset, press back and choose restore - you should see the message "restore complete" and see if that worked successfully to revive the module.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[bolsonttu]

Well, no one is on phone connected to this slot. I get a RESET SLOT FAILED message. You know this is pretty weird, considering this was a brand new module still sealed in original Avaya packaging. It seemed to be working correctly when I began programming the station port. What to do??

 

[Pepperz]

My vote is for replacement.

Pepperzgm at gmail dotte comm

 

[tdaugirdas]

I would try rebooting the whole system - if you can afford to shut it down for a minute - and, after restarting check maintenance, system, status and scroll to the 024 module see if any of the warning lights are lit up.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[bolsonttu]

Here is the output from the slot status:

LED: Ron Yoff Goff
Errors: no
Mode: Standby
Alarms: no
Maintenance Busy: no

I am thinking that Ron means that the red light is on, and there is an error on the card, but why does Errors: no show up?

 

[Pepperz]

Red means that it is in a maintenance busy mode.
IF you have reset the card, and then restored the card, and restarted the system, and nothing worked, you probably have a bad card.
You could try powering down the system, removing the card, renumbering the boards, check for errors, if none, reinstall the card, renumber the boards and start all over. If you get the same results, it's probably the card.

Pepperzgm at gmail dotte comm

 

[tdaugirdas]

The fact that the card is still in standby mode - means it did not restore properly. Try the system reboot sequence suggested above - and see what happens. If the card still shows the same status - you need to replace it.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

Well, I never saw where you actually did a BOARD RENUMBER.

You did say you renumbered the EXTENSIONS. - NOT THE SAME -

Do SYSTEM - Board Renumber and see if that changes anything.

Also try, one more time to busy out & restore it.

But, bear this in mind.....


A few weeks ago I put in a BRAND NEW, RIGHT OUT OF THE BOX System with 5 024 Modules..... 1 was bad to begin with, another went south in about 20 minutes.

 

[bolsonttu]

OK ...
Just to update everyone as to my status.

I removed the board, rebooted the system, did a board renumber, added back the board, rebooted again, didanother system renumber, and VOILA!!! My new board is back. I was able to program the new extensions without any problems whatsoever.

It seems that now I will know that I should have done a board renumber before doing any additional programming on the system.

I really appreciate all of the help and advice today. Ya'll really saved my bacon!

Many Thanks,

Brandon