Ongoing "Not Initialized" status for Call Pilot-Symposium IVR ports

[jeanvaljean]

Here are the two IVR tn's and the ACD queue 3601. Symposium Call Center Server is 5.0, svc update 5; the Call Pilot is Release 4, svc update 3.

thank you greatly for your help with this.

Below are the prints.

Just a question: Should the intended ivr ports be configured as 'voice ports' in the Call Pilot vs. say, IVR ports or ACCESS ports??






DES CALLPS
TN 007 0 00 10
TYPE 2008
CDEN 8D
CUST 0
FDN
TGAR 0
LDN NO
NCOS 1
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS UNR FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD MMA CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXA FTTC DNDY DNO3 MCBN

CPND_LANG ENG
HUNT
PLEV 02
SPID NONE
AST 00 01
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 1 2 5 6
SFRB
USFB 1 3 4 5 6 7 12 13 14 15
CALB 1 3 4 5 6 8 10 11
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
DTMK
KEY 00 ACD 3601 0 3630
AGN
01 SCN 3680 9 MARP
CPND
NAME CALL PILOT IVR1 (7.10)
XPLN 24
DISPLAY_FMT FIRST,LAST
02 MSB
03 NRD
04 TRN
05 AO3
06
07
DATE 20 SEP 2008

DES CALLPS
TN 007 0 00 11
TYPE 2008
CDEN 8D
CUST 0
FDN
TGAR 0
LDN NO
NCOS 1
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS UNR FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD MMA CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXA FTTC DNDY DNO3 MCBN

CPND_LANG ENG
HUNT
PLEV 02
SPID NONE
AST 01 00
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 1 2 5 6
SFRB
USFB 1 3 4 5 6 7 12 13 14 15
CALB 1 3 4 5 6 8 10 11
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
DTMK
KEY 00 ACD 3601 0 3631
AGN
01 SCN 3681 9 MARP
CPND
NAME CALL PILOT IVR2 (7.11)
XPLN 24
DISPLAY_FMT FIRST,LAST
02 MSB
03 NRD
04 TRN
05 AO3
06
07
DATE 20 SEP 2008


TYPE ACD
CUST 0
ACDN 3601
MWC NO
DSAC NO
MAXP 2
SDNB NO
BSCW NO
ISAP NO
AACQ YES
ASID 16
SFNB
USFB 1 3 4 5 6
CALB 1 3 4 5 6 8 11
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW
FNCF NO
FORC NO
RTQT 0
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
HOML NO
RDNA NO
ACNT
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR YES
TRDN NONE
ALOG YES
OBSC NO
OBPT 0
CWNT NONE


Valjean

 

[pronei]

Ur TNs look ok. In CP's config wizard, do you have the IVR TN's defined as IVR in the Channel Allocation column?

If not, they will need to be set as Channel Allocation type IVR.

 

[jeanvaljean]

Channels are Channel Allocation type IVR and SCCS/CP integration box is checked...



Valjean

 

[jeanvaljean]

In Call Pilot under the Maintenance tab when you click on the plus signs beside the Call Pilot Server icon, and then click on each of the next set of plus signs, all of the available 'hardware type items' are listed. Our two IVR ports are listed as below except that there are two big red x's to the left of each: when you double click on the ports a page comes up and indicates their status as "uninitialized", but the 'start','courtesy stop', and 'stop' buttons are subdued or grayed out/not usable.

MPC (DSP001-001) SIX MULTI MEDIA PORTS FOR VMAIL
MPC (DSP003-002) 4 MULTI MEDIA AND 2 IVR PORTS
DS30X
DSO (STI01-001 THRU 010) OPERATIONAL - NORMAL
DSO (STI01-001-011) NOT INITIALIZED (IVR PORT 11,TN 7 10)
DSO (STI01-001-012) NOT INITIALIZED (IVR PORT 12, PN 7 11)
What do you have to do to get these two IVR ports to initialize?

That's the problem. thanks for your help with this.

Valjean

 

[pronei]

Reboot your Symp & CP during a maint window and see if they will initialize.

 

[strmwalker]

when you do what pronei suggest make sure you let the
symposium come up first and inquire the elan then bring
up callpilot.because it you don't do it that order
the two set ther and fight to inquire the elan and
your ivr channels never come up.

no problems only solutions

strmwalker

 

[Pbxpoweruser]

If you have double and triple checked your TN config page with the DN's and ACID and you follow the bootup procedure you can always try stopping and restarting the service MAS VSM followed by MAS PORT LINK HANDLER #2. Then restart MAS PORT LINK HANDLER #2 then VSM. This worked on most occasions.