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OneBox message notification issue

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YZeglam

Technical User
Jan 21, 2016
36
IE
On an MX-ONE 5.0 and OneBox

some users stopped receiving message notification on their phone sets, it may work after restarting the phone set and others wont work even after the restart,

restarting the program unit "MWP" from the MX-ONE didn't help.
 
Hi there.

Check that the MWI has a V set in the first "folder" of the OneBox mailbox setting - for each mailbox.
Check the Windows Event viewer does not show faults concerning AT_MWI.

///doktor
____________________________________
 
Hi,

There is no issues with the connection, MWI stops working in the phone set (SIP 6731i) but it works after restarting the phone set,

so the user needs to restart his phone sets every now and then

can this issue be coz the phones firmware ?

the MXONE is 5.0 SP5 and firmware loaded in phone sets is 3.3.1.4295
 
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