One-X Quick Edition

[phreak23]

We installed a QE for a customer who has 8 extensions and 4 analog lines. They are using a Netgear 16port PoE switch which is not connected to their data network. They purchased the QE because they want to have at least one teleworker in the near future, otherwise they would have gone into a Partner. They didn't have the budget for an IP500.
They have 2 problems which we can't seem to cure. One is echoing on outside calls. AT&T checked their stuff and said all was good; including voltage. Again, they have analog lines and are not connected to the data network, so I think that rules out QoS.
The other problem is with phones not responding after a call is recieved. They answer a call but cannot transfer, hold, or park the call. They have to tell the caller to hang up and call back. I have witnessed this and it's not localized to one phone. It kinda jumps around.

Any suggestions?

 

[Westi]

If you are using the G10 gateway that comes with the echo it is a feature to really tick you off and make sure that you never lose contact to your customer (sorry about the sarcasm), the G11 is actually working quite well and if you are lucky there is a PCN out to replace the G10 with a new G11 if your serial numbers are within the range, if not call Avaya and tell them that it echoes and they might have you replace it anyways.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!