I know its been disconinued, but they are still out there, I have a customer that there g11 gateway wnet down, ordered a new one and out of the box the status light is red and none of the line lights are green the system will not let me upgrade it, it does not show the ip info when plugged into the network, I have followed the instructions for a factory reset but still same issue, has anyone run into this before, I am thinking its defective.