One-X Portal

[MarcVerheijen]

Hello,

We have a customer with the a problem logging in One-X Portal. They connect to localhost:8080/onexportal.html and the login page opens. When the login credentials are filled in and press Connect,
teh One-X Portal opens for a few seconds, you see it tries to find call history, but then, after just a few seconds, the screen goes back to the login page and the following message appears:
"You have been logged out because the phone system became unavailable" One-X Portal version is 11.0.0.1.0
This problem is on more then one PC at the customer.

Anyone has an idea how to fix this?

 

[Okkie26]

Login as administrator, and make sure all services are running green

Use

https://ip-adress:9443/onexportal.html

Use a different browser. Last time I begin to notice that Chrome is beginning to s*ck big time.

 

[Archangel58]

Okkie26,

I believe if they connected using 8080 that they are using a Windows-based One-X P. The 9443 will only connect to the One-X P for the Linux-based Application Server.

Regards

 

[Okkie26]

No, 8080 is http, 9443 https

 

[Travis Harper]

I used to have this exact problem.
Log into One-X portal, and when Voicemails attempt to load, it logs the use out.

Not sure what caused the problem, it was resolved after an installing FP4.

 

[critchey]

R11.0.0.0 and R11.0.0.1 are just garbage releases and should be avoided (like most/all early iterations of any major release for Avaya). The first "useable" release was R11.0.0.2 and really shouldn't even be running anything before FP4. Try upgrading to the newest release.

The truth is just an excuse for lack of imagination.