One X Portal XMPP credentials not working 2

[atcom]

Arg, too much time wasted on this :-(

Login to IP:8080/onexportal.html no problem

Use One X Mobile with same credentials: "Invalid User Credentials"

Browse to

https://IP:8444/rest/my/im-info

: "password mismatch"

Seriously? Been through a number of reboots and this was working before. Yes, my presence domain name is in there ;-)

Thoughts?

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Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM

 

[atcom]

Oh, this is probably the issue:

Looks like it's stuck there. Maybe I have to re-install the XMPP service or something...

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Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM

 

[holdmusic34]

Did it boot up?

Are you a designated survivor, or holder of the cheget kind of guy?

 

[atcom]

Yes, the rest of the module booted but the IM service is stuck on "starting". May backup, reimage, restore. Will post if another solution is found.

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Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM

 

[kyle555]

If its on linux, turn up the logging levels in "diagnostics" and in something like /opt/Avaya/oneXportal/9.restofreleasestring/apache-tomcat/logs there are rolling log files that might give you a clue what's buggering it up

 

[atcom]

Well I finally uninstalled OneX (under "Updates") then re-installed. It came back as an older version but works now.

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Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM

 

[intrigrant]

that might give you a clue

Ever tried to read them? It is Avayan to me...

[pre]vaghep li'uzh voq ghiH twe Av'ya **You will be assimilated to become Avayan.
vaghep li'uzh bish lwe **Your biological distinctiveness will be added to our own.
vaghep li'uzh bar lwe **Your technological distinctiveness will be added to our own.
qra tagheb wahul voq ghiH **Resistance is futile.

[/pre]

 

[kyle555]

Honestly, they logs help! most of them start with "ERROR" or "FATAL" or "WARNING"

even just a "grep -r "FATAL" /opt/Avaya/oneXportal/9.1/apache-tomcat/logs" might actually tell you what about the process is having a hard time starting up.

Besides, if you have a problem and you're dealing with Avaya, you might save yourself a week of waiting if you can narrow it down to a more specific problem.

 

[intrigrant]

TBH I never needeed the logs but I did do a quick look and they were looking cryptic but maybe I could have taken a better look

 

[atcom]

I've tried the logs in

(these look different than the 9.1.4 ones) but I couldn't even find an entry the correlated to a failed auth login.

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Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM

 

[kyle555]

probably in catalina.out. It's the most recent logging file for your apache tomcat. An upside is that it shouldn't be Avaya's logging mechanisms in there and just general Tomcat. Tomcat is the application server that runs Java applications, which in Avaya's case is One-X Portal. I would think there's some "FATAL" or "ERROR" message in there that might explain why it didn't want to start

 

[intrigrant]

It are the rolling log files to look in as Kyle mentioned.
I've seen them but as said as I had no errors the logs seemed to hold nonsens to me.

Do a locate or find command to locate the files.