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One-X Portal Voicemail Messages

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djacobs38

Technical User
Jan 12, 2011
118
US
I have a client that's having issues viewing voicemail messages in One-X portal. Everything else appears to be working fine. The user has 2 new messages. The voicemail light on their phone is lit. However in One-X portal under messages it says "You have no messages." Has anyone else seen this before?
 
Has it ever worked? Is it happening to all portal users or just the one mentioned?

Stuck in a never ending cycle of file copying.
 
Yup it's worked in the past. I just checked and so far I've found 2 users that it's happening to. However everyone else is ok. They can see their messages in one-x. I'm thinking about resetting one of the users mailbox to see if that clears it up.

IP Office - R8.1(43)
VMPRO - 8.1.2004
One-X - 8.1.99
 
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