ONE-X Portal IM/Presence not working

[eacintron]

I have an Avaya 8.1 IP Office System installed and One-X portal is also installed. All of the functionality except for the messaging is working. I am getting the following error: "Unable to login to Openfire (IM/Presence) Server. Your IM/Presence functionality may not work properly". How do I correct this?

 

[karlzre]

Hi,

Did you fix your prensence problem ?

I have the same.



ACA IPTelephony
ACA IPOffice implement
ACS IPOffice implement

 

[eacintron]

Still no luck. Everything works fine, except I get that error message and the messaging obviously isnt working. I am using Microsoft365 to host Outlook and Lync.

 

[faqeel]

guys,

atleast you are getting this message of unable to login...im not even getting that on my ipad and flare communicator for windows.


it simply logs in and does nothing.

i have opened a case for one of my client lets see what avaya comes up with. previously it was working in my office fine but since last update presence is not working on communcitor for windows and flare for ipad both.

if you get any updates do let me know as well. if get it will update here.

thanks.

 

[tlpeter]

I have One-X Portal, flare softphone and the mobile app all working on the latest releases so it is for sure not a bug.
The only issue i have is that One-X Portal logs me off when i am not actually logged in on a phone.
Hotdesking works fine but not if the phone is not connected.


BAZINGA!

I'm not insane, my mother had me tested!

 

[intrigrant]

I am using Microsoft365 to host Outlook and Lync.

That may very well be the problem....

A simple mind delivers great solutions

 

[amriddle01]

Indeed, you don't have lync or outlook you have a website you visit, hosted services are cheap for a reason....next to no integration



"No problem monkey socks

 

[faqeel]

i have a Server Edition.. and from day 1 it is the same.. presence is not working at all.

tlpeter what release do you have for flare experience for ipad?

 

[tlpeter]

The latest -> 1.0.1
Also the server edition is on the latest.
Follow the manual and follow the instructions then everything will work fine.



BAZINGA!

I'm not insane, my mother had me tested!

 

[faqeel]

noticed one more problem.. need your suggestion.

same applicatoin on my IPAD is working fine with 1xportal 8.1.92 in my office.
client side i upgraded the server edition to 8.1.92 from 8.1.43 and still presence on IPAD is not working.

Flare communicator for windows is working fine with presence, IM, system and Personal contacts.
my laptop is on wifi.IPAD offcourse on WIFI.

how can we say its a network issue? becuase my collegues are saying its a network issue!! any thoughts?