One-X portal client script error

[MBATech173]

Have a customer on 9.1.8 (which we just flashed them to) having an issue when they try and launch the One-X portal from the client software. I've posted the image of the script error they're getting. This seems to be happening with users on Windows 7 OS, but nothing in Avaya's docs say it's not compatible with that OS. Has anyone ever seen this issue ? We've tried uninstalling and installing again from scratch and running the client software as an Administrator. Any info is greatly appreciated.


mbatech

 

[nitinbh]

It looks like browser cache issue. Clear browser cache, load page from server and check. Should solve it.

Is it when you launch one-X Portal from Call Assistant? Complete browser screenshot would have helped further.

 

[JeSTeROCK]

Is the client running Symantec end point protection at all ?

 

[intrigrant]

It is a browser problem, you probably use Windoes Internet Explorer, try Firefox or Chrome and see if the same error occur.
If not upgrade IE or don't use the crap.
IE version 8 and lower doesn't support the "addEventListener" function.