One X Mobility App - user only partially connected for VoIP

[Josh.]

Hi,

I have just set up power user licences over FQDN's for the first time and it was abit of a nightmare. First it wouldn't work over a Cisco ASA and then wouldn't work on a Draytek 2860 but it all finally worked over a Netgear D7000. If anyone can shed any light on why that might be I would be very interested?
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The only other issue I have now is that I have tested 10 out of 30 users and all work fine but one says 'VoIP partially connected' I have looked all over the config to see if the set up is any different with this user but it is exactly the same. Any ideas?

Also it says there is no presence when using Avaya Communicator but the one X FQDN is correct.

Please let me know if anyone can shed any light on this?

TIA

 

[Okkie26]

Which version of IPO?

Do you use a SBC?

Certificates installed?

Split DNS setup?

Adroid or I-Phone?

FQDN and SIP domain setup in the voip tab of IP Office?

Voip enabled in the app? Voip mode (Wifi, or always)

Voip security enabled in both IPO and the APP?

RTP ports open in the firewall?


And so I can think of a dozen of reasons why it should not work.

 

[Josh.]

Version is 9.1

Certificates are installed

Split DNS is not set up as they do not need to use this over the internal wifi

Iphone

Both FQDN's are set up correctly, have double and tripple checked

VoIP is enabled on the app

I have turned off VoIP security as I thought I would try and get it working without first

All correct RTP ports are forwarded

Thanks for your help

 

[ssantana]

@Josh. wonder is you eve found a solution to this problem, as i am as well having the same problem.

 

[Josh.]

No unfortunately not it seemed intermittent as we had it working some of the time.

Luckily for us the customer used the softphone instead.