one-x mobile problem 1

[sstevancevic]

Hi all,

Customer has:
IPO 500 V2 R9.0.6
VMPro 9.0.600.3 - Onexportal 9.0.600.4 on Windows 2008 R2. One-X mobile phones (Voip) are used only with Wi-Fi in LAN. Problem is when One-X mobile phone calls other One-X mobile phone, connection is established after 3 or 4 seconds. For example, extension 701 calls 702, 702 press answer, hear silence, 701 get ringback and after 3-4 seconds connection is established. This does not happen when One-X mobile called hard phone and otherwise. I have the same situation in my lab too.
If anyone had a similar experience?

Thanks in advance,

 

[Johnhyde]

what devices are you using? iphone, android? and what version?

 

[sstevancevic]

Hi Johnhyde,

Customer has:

Android 5.0 - Galaxy Samsung S4 and S5
iPhone 6 IOS 8.0.3

 

[Johnhyde]

I had the same problem, changed the wifi access point for another brand and that works fine.

What wifi access point do you have?

 

[sstevancevic]

Customer has CISCO AIR-LAP1252G-E-K9 access points. What wifi access point do you have?

 

[sstevancevic]

Hi Johnhyde,

Could you tell me what brand of wifi access point you have? I assume that the brand is not a problem for the customer, he has cisco.

 

[nnaarrnn]

Probably not, and using the "...LAP..." in the model number means Lightweight Access Point, which means it's using a controller.

 

[sstevancevic]

Hi nnaarrnn,

I do not know what can cause a problem. Customer has virtual server - Microsoft Server Hyper-V - Windows Server 2008 R2 (64 bit), 6 GB RAM. I think I'll have to open a ticket at Avaya.
If anyone else had similar problems?

Thanks for help,
Slobodan

 

[sstevancevic]

If somebody would have the same problem. Customer implemented QoS and new WiFi equipment (Cisco Wireless controler 2504) and now it works fine.

 

[nnaarrnn]

have a star for posting a resolution

 

[sstevancevic]

Thank you