One-X Mobile Preferred with Non-Standard Port

[msalvary]

I'm trying to get the One-X Mobile Preferred for IPO app to work with a non-standard port. The IP office L4 ports have been changed to 5076. One-X Portal tests shows the following:

<sip-info>
<identity>1200@xxxxxx.com</identity>
<userName>1200</userName>
<password>25800</password>
<displayName>IT Store</displayName>
<privateAddress>172.16.1.121</privateAddress>
<udpPrivatePort>5076</udpPrivatePort>
<udpPublicPort>0</udpPublicPort>
<tcpPrivatePort>5076</tcpPrivatePort>
<tcpPublicPort>0</tcpPublicPort>
<tlsPrivatePort>0</tlsPrivatePort>
<tlsPublicPort>0</tlsPublicPort>
<payloadType>14</payloadType>
<signalingQos>136</signalingQos>
<voiceQos>184</voiceQos>
<videoQos>184</videoQos>
<sipRegistrarFqdn>xxxxxx.com</sipRegistrarFqdn>
</sip-info>

However, One-X client is still trying to register with the standard port 5060. Also, an SBCE is being used in the solution. Any guidance would be appreciated.

 

[pkdev]

My guess is that you not configure the LAN1\VOIP correctly.
You have to set up SIP Registrar FQDN to point to your SBC public IP.
I think you also have to enable SIP Remote Extension and set the external port is this menu.
the sip-info is where the the 1XMobile client find how to connect (+user-info which contains credentials). It should reflect your external setup

 

[Pepp77]

We use a non standard port for remote users as wellong (both communicator and onex ).

In the voip tab we just amend the ports to 6090 for udp and tcp and 6091 for tls, then set the firewall accordingly. Nothing else changes and it just works. However we do not use an sbc.


Please note 6090 is not the port we use and I'm not telling you the real one

| ACSS SME |

 

[msalvary]

I believe the difference in my scenario is that I'm using an SBCE between the IP Office and the router. So in this scenario, the SIP Remote User in the IPO System, VoIP, LAN1 settings is not enabled, and consequently neither the Layer 4 settings.

I can configure Avaya Communicator with the changed port and it works perfectly. I even tried a Cisco ATA and that works perfectly too on the non-standard port. However, the port doesn't change on the One-X Mobile Preferred app - still trying on 5060.