One-X Comm and Brdg-Appr

[wpetilli]

In prep for working remotely we're looking to provide One-X Comm to our folks. I'm noticing if a bridged line isn't physically logged into a phone it doesn't ring at the softphone. I've tested an extension that is setup as an IP station and not logged in, as well as another extension as a digital set with an x-port and both do not ring on the station that has them as bridges. Has anyone seen this behavior and is there anyway to change it?

 

[kyle555]

what release?

Check the coverage paths. at 7.1 they added numbers of rings and stuff for logged out sets

 

[wpetilli]

It's a 6.3. I don't see any settings in the cov p form. I also have a 7.1 system and the fields are all the same.

 

[kyle555]

cha sys cov... there's a field there about whether coverage criteria should apply to logged out/TTI/PSA sets and if yes, you'll have an extra field in your cov path. But that's on 7.1

Check in coverage forwarding. Must be something in there

 

[kyle555]

Oh, and have you proven out it does in fact ring when the thing is logged in?

Either you've got something goofy in coverage forwarding or it's one-x SIP and you don't have PPM or something but it's an extremely common case to X port a digital phone to make brdg-apprs

 

[wpetilli]

I do have this setting in my 6.3 in cha sys cov. This would just allow me to assign coverage to a logged out phone or x-port station? That wouldn't have anything to do an x-ported or logged out phone ringing on other endpoints?

 

[kyle555]

NM. The new thing in 7 is that by default coverage does not apply to logged out/PSA/TTI stations unless you explicitly enable it. It would be the difference between a brdg-appr ringing forever and going to voicemail.

I'd look at the PPM flow and SIP NOTIFYs from One-X to SM and CM and stuff. The NOTIFYs will get a 200OK, but look in there. It might have "subscription terminated"

So, if for whatever reason, CM isn't aware of a live subsscription from a SIP phone 1234 that has brdg-appr of 2345, then when 2345 is called, and isn't logged in, CM wouldn't think that the brdg-appr on 1234 should be told to ring either because it isn't there.

Same like if 1234 and 2345 were h323 and had brdg-appr of each other but both were logged out and the call had nowhere to ring.

What if you add a brdg-appr for that extension on a H323 phone too. Does the H323 ring? If yes, maybe you have a PPM problem.

 

[kyle555]

Oh, sometimes an init sync helps too!