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One X Agent in a VM (Virtual Machine)

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kkumpula

kkumpula

Vendor
Oct 4, 2005
32
US
We have deployed Avaya One X Agent (2.5) in several VMs with the sole purpose of having calls to these Virtual Agents Recorded. I want to have the feature of Greeting Triggers used. However, I see One X Agent play (The Microphone Mutes automatically)the Greeting but the audio does not play back to the caller. Any thoughts on why the audio is not playing back?

**The question may not be the technology, but the competency of the support people.**
 
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