golfnutx14
Technical User
Hello team,,
I have an issue that One-X Agent does not keep the time of day on the screen full time. I added it as a softkey but I must click on it all the time. Is there a permanent setting anyone can think of?
2nd question. When an agent hits Aux with a reason code, the timer does not stay on that show how long they have been in Aux mode.
Naturally the physical phones can do these 2 functions.
I have an issue that One-X Agent does not keep the time of day on the screen full time. I added it as a softkey but I must click on it all the time. Is there a permanent setting anyone can think of?
2nd question. When an agent hits Aux with a reason code, the timer does not stay on that show how long they have been in Aux mode.
Naturally the physical phones can do these 2 functions.