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ONE-X Agent and Time of Day

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golfnutx14

Technical User
May 6, 2009
21
US
Hello team,,

I have an issue that One-X Agent does not keep the time of day on the screen full time. I added it as a softkey but I must click on it all the time. Is there a permanent setting anyone can think of?

2nd question. When an agent hits Aux with a reason code, the timer does not stay on that show how long they have been in Aux mode.

Naturally the physical phones can do these 2 functions.
 
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