Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

ONE-X Agent and Time of Day

Status
Not open for further replies.

golfnutx14

Technical User
May 6, 2009
21
US
Hello team,,

I have an issue that One-X Agent does not keep the time of day on the screen full time. I added it as a softkey but I must click on it all the time. Is there a permanent setting anyone can think of?

2nd question. When an agent hits Aux with a reason code, the timer does not stay on that show how long they have been in Aux mode.

Naturally the physical phones can do these 2 functions.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top