Hello All. One of our call centers plan to have some agents work from home due to lack of office space. I'd like to use One-X Agent. At a previous job, we used IP Agent, and it showed in 'display capacity' as IP Agent. Does it say the same still or is it the AgentSC entry? Running CM 5.2.1. Thank You In Advance.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations dencom on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
One-X Agent & Licensing
- Thread starter tone70
- Start date
Also, AgentSC is only if you are setting up One-X Agent in DeskPhone mode. This would Share Control (SC) of the phone. If you find yourself in a VDI environment and want to use VoIP for one-X Agent, you would use the Avaya Agent VDI client in addition to One-X Agent and use the DeskPhone configuration to control the softphone that you log into with the Avaya Agent VDI client. This configuration will use both a one-X Agent 8/9 license and an AgentSC license.
- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"
"To know where to find anything is, after all, the greatest part of education"
- Thread starter
- #4
- Status
Similar threads
- Locked
- Question
- Locked
- Question