We are running CM 6.2 and One-X Agent 2.5 on Win 7 and reports that when an agent is typing calls are dropping. It has also been reported from that they see an Operation Failed notice but not everytime. Has anyone seen this and is there a possible patch that we should install?
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One-X 2.5 Calls drop while user is typing
- Thread starter bonytek
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Are they auto-answer agents and is the service link on their extension set to permanent? Other posts I've read about this say that when they changed the agent's service link to permanent it resolved this issue.
- Stinney
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montyzummer
IS-IT--Management
send the calls to a vdn with the name BLOCKED , then onto a vector as per usual
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