techbrain1
Technical User
Hello,
Am working on a contact center whose agent are experiencing one way audio when using the Avaya webclient on google chrome..
The setup has an Avaya IPOSE application server with an IP 10.170.1.123 with WebRTC gateway for the Avaya Webclient application and Avaya IPO V2 of an IP 10.170.39.200.
The extensions and users are created on the Avaya IPO V2.
The setup worked fine until recently when call agents reported that they are experiencing one way audio issue.
I have checked their headset and it has no problem, checked codec, I rebooted the Avaya IPOSE application server and even rebooted their PCs but it didn't resolve the issue.
What could be the possible cause and any possible solution to resolve the one way audio.
Counting on your suggestions.
Am working on a contact center whose agent are experiencing one way audio when using the Avaya webclient on google chrome..
The setup has an Avaya IPOSE application server with an IP 10.170.1.123 with WebRTC gateway for the Avaya Webclient application and Avaya IPO V2 of an IP 10.170.39.200.
The extensions and users are created on the Avaya IPO V2.
The setup worked fine until recently when call agents reported that they are experiencing one way audio issue.
I have checked their headset and it has no problem, checked codec, I rebooted the Avaya IPOSE application server and even rebooted their PCs but it didn't resolve the issue.
What could be the possible cause and any possible solution to resolve the one way audio.
Counting on your suggestions.
