One user unable to recieve outside mail

[ncvandy]

We are using exchange 5.5 w/ sp4, an NT 4 domain and Office 2k sr1 w/ sp2. I have one user that is unable to receive mail from outside the company. I have tried deleting her profile and creating a new one, reloading outlook, so far no joy. Her internet service is listed 1st in delivery order but it is like the computer does not even see it. In Tools / mail options, check for new mail the internet account will not show up. In Tools / Send-receive, the only account that shows is the exchange server, not her internet service. For past history, it was working fine 2 weeks ago, then we consolidated 2 domains into one and it quit working on her machine. All other users (some NT4, some 2000 machines) had no problems. I can ping the all servers and domain from that machine with no problem, it does not appear to be a name resolution thing. The only thing I have not tried to a complete rebuild of that machine. Oh by the way, of course the machine belongs to one of the company directors, when it rains it pours ;-), any help would be greatly appreciated.

Jim V aka ncvandy

 

[aliciaJ]

I would somehow verify that the email server - wherever that is - is receiving internet email to her. Perhaps connect to this ISP (?) via your computer or another, or call the service provider and have them check on the server. (It sounds like you don't host your own internet email.)
You need to determine whether the problem is on the client connecting - or - whether it is a server side problem (perhaps somehow the SMTP address changed, maybe a duplicate with the merge of domains or whatever).

That's my only suggestion of where to go... good luck.
aliciaJ

 

[ncvandy]

Thanks for the reply aliciaJ. It is on the client side. I am able to pull her internet mail into my box and foward it to her, it just can't be pulled direct on her machine from her outlook. I think I will just bite the bullet and rebuild her machine.

Jim V

 

[ncvandy]

aliciaJ,
Just to let you and the other folks know, the problem turned out to be a dll that did not register. Solution was found in Q240945 for any one interested. At least I was able to avoid having to avoid reloading either outlook or her entire machine.

ncvandy

 

[aliciaJ]

Good to hear, thanks for updating me!
aliciaJ