Hi all,
I have a strange one here.
I've got one user who logs in with an Agent ID and is now seemingly unable to dial out to external numbers. When an attempt is made to call an outside line for example 9074, it drops after they digits and gives us the following:
Denial Event 1796: Caller TOLL restricted
Denial Event 1751: No AAR/ARS route pattern defined
Thing is, another agent in the same location can dial out being on the same COR.
I tried to change the affected agents COR to an unbarred one but we still get the above 2 events. I've also noticed that if I change the tenant to say 10 for example and dial out it reverts to 1?
I've looked at the route patterns, the toll analysis for the location, the FRL's, the CORs, the time of day charts and the PGN and I'm not sure going by the amount of time I've spent on it I'm overlooking some simple fix which is why I'm posting here.
I understand the information above might not be great but I just wanted to gauge some ideas to see if there is anything else I can do. If you can help and need anymore information, let me know!
Thanks so much.
I have a strange one here.
I've got one user who logs in with an Agent ID and is now seemingly unable to dial out to external numbers. When an attempt is made to call an outside line for example 9074, it drops after they digits and gives us the following:
Denial Event 1796: Caller TOLL restricted
Denial Event 1751: No AAR/ARS route pattern defined
Thing is, another agent in the same location can dial out being on the same COR.
I tried to change the affected agents COR to an unbarred one but we still get the above 2 events. I've also noticed that if I change the tenant to say 10 for example and dial out it reverts to 1?
I've looked at the route patterns, the toll analysis for the location, the FRL's, the CORs, the time of day charts and the PGN and I'm not sure going by the amount of time I've spent on it I'm overlooking some simple fix which is why I'm posting here.
I understand the information above might not be great but I just wanted to gauge some ideas to see if there is anything else I can do. If you can help and need anymore information, let me know!
Thanks so much.