One user, two phones, one voicemail

[chalutes]

Greetings,
I have a user with 2 phones in his office, one on his desk (ext. 403) and the other on the conference table(ext. 420). We also use DID's for personal lines. If I call his desk extension directly I get his regular voicemail - perfect. If I call his conference table I get the general delivery mailbox - I'd rather no voicemail or voicemail for ext 403, but this fine.

If I call the DID, his desk phone voicemail picks up after 4 rings. Again, works as it should. However, if he is on his desk phone and you call his DID, you will end up getting the general delivery mailbox after 4 rings instead of the voicemail for 403.

How do I get his voicemail for 403 to pick everything for both extensions and the DID.

We are using a Norstar Mics and Callpilot voicemail.

Thanks

 

[curlycord]

You need to program an "Answer DN" button on 420 to answer 403.
Now when you call 403 both phones will ring.... and you can stop calling 420.

Program the Call Forward No Answer to NONE on 420 so it forwards nowhere.

On newer voice mails like yours you can add an "Alternate DN" in admin programming.
In F983 (or Browser) go under 403 and add 420 as the alternate DN.
Now when there is a message left on 403 it will also show on 420 as well be checked from 420 as if at 403 (password instead of log)


________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca