stevenriz
IS-IT--Management
- May 21, 2001
- 1,069
Hi everyone, we have a user that all of a sudden a couple months ago started having trouble accessing and \\companyweb from his home network over our Cisco VPN v5 software and his Windows XP laptop. He claims nothing on his network at home has changed. Meanwhile no other users are having this trouble remotely.
I had him try the servername as opposed to using \\companyweb like so --> \\sharecat and where "sharecat" is the windows server name of our sharepoint server. Whala that actually works! The frustrating part here is we have other internal sites that reference companyweb and he constantly needs to change his browser link to see what he needs to see.
Why wouldn't the DNS name work for him remotely where it works for everyone else? It works fine when he is in the office, or when he is at a hotel etc. Just not at his house. We updated his router firmware to no avail.
I may have him try plugging directly into his cable/DSL modem. Other then that I don't know what might cause this.
Any thoughts?
thanks!
Steve
I had him try the servername as opposed to using \\companyweb like so --> \\sharecat and where "sharecat" is the windows server name of our sharepoint server. Whala that actually works! The frustrating part here is we have other internal sites that reference companyweb and he constantly needs to change his browser link to see what he needs to see.
Why wouldn't the DNS name work for him remotely where it works for everyone else? It works fine when he is in the office, or when he is at a hotel etc. Just not at his house. We updated his router firmware to no avail.
I may have him try plugging directly into his cable/DSL modem. Other then that I don't know what might cause this.
Any thoughts?
thanks!
Steve