One trunk line has no dial tone out 1

[SUSANVV]

We have a merlin Magix Rel 3.0. We have 9 POTS lines in a group for local outgoing. The lines to to an 800 ICLID GS/LS board. One line (line 6) has no dial tone and the group hunts around it. There is dial tone to the 800 board. Is there any way to test the specific jack? Is there any way to see exactly what the problem is (hardware or configuration)? I don't know how long it has been out; I found it after a Verizon failure for several lines-all are working except this one. TIA for any ideas.

sue

 

[TouchToneTommy]

The Operator phone should have access to individual lines. there is a facility test code - dig it out of the maintenance manual.

Use a simple single
line phone, pull the line cord out of the 800 card, plug it into the phone to check for dial tone. If no dial tone, you'll need to trace to the MPOE and retest with a butt set before calling Verizon, to avoid possible charges.

 

[dagwoodsystems]

The facility test code is *03, followed by CRAFTR4 (2723874), then the last two digits of the trunk number. At that point, you will seize the actual line associated with that trunk number. The last dialtone heard is the "real" dialtone for the outside line.

So to test Line #1, jump on an Intercom or System Access button and dial:

*03 dialtone is heard 2723874 inside dialtone is heard 01 TRUE outside dialtone is heard


For Line #2, it's *03 2723874 02
For Line #3, it's *03 2723874 03
:
:
etc.

Once you seize the true outside line, you can try calling something like 1-800-444-4444 to identify the line.

____________________________
Any sufficiently advanced technology is indistinguishable from Magix. --Arthur C. Clarke (imbellished).

 

[SUSANVV]

Thanks for the responses. I pulled the jack out of the 800 board and put it into a phone-got a dial tone, dialed 958 (Verizon's to identify the line number) and got the correct number from Verizon. The line is fine. Where do I look within the system itself to try to determine if the port on the board is bad or did something change configuration wise. As I said, I have no idea how long this line has not been working so it could have been a past problem. Could this be a configuration problem? TIA for any help.

Sue

 

[tdaugirdas]

That line port has probably been "busied out" by the system - since it was probably down for a long time. You can reset and then restore the entire module - or just that specific line port through maintenance. To reset the specific port: press menu, maintenance, port, line/trunk - key in 806 and press enter, press restore. then exit out. Reconnect the line and test it for dialtone thru the operator phone.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[SUSANVV]

Thank you for the reply. Why the 806? Or is 806 representative of whatever line we are having problems with?
TIA. Sue

 

[SUSANVV]

I just checked my error logs. I get a No Loop Current and 840B error code. Also is the "port" the location within the system e.g. slot 5 jack 1 (5/1)?
Thanks again,

Sue

 

[SUSANVV]

I did the restore. I checked the status of the trunk and it is not busy. However, I still get no dial tone. Also the error log is now clear for that trunk. Do I need to restart the system to get the dial tone back or does it take a while.

thanks again.

Sue

 

[tdaugirdas]

If you did a slot reset for slot 5 - and then restored the slot - then it should be up and running. I am just not sure you are testing the correct trunk. Your lines are numbered from 801 thru 809 (if you have 9 pots lines). The first 4 lines are probably on a 412 TDL module just to the right of the processor (801 thru 804). If the next module having line ports in the system is the 800 module - and it is in slot 5. Then the bottommost port of the 8-port group would be line 805, next one up is 806, etc. So if you said your 6th line was dead before - it would be the 2nd from the bottom line plugged into the 800 GS/LS ID module (Slot 05, port 02). Of course if I am guessing your modules incorrectly - my scenario above is wrong. So - just tell us what the modules in the system are from left to right 9after the processor).

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[SUSANVV]

thanks for the reply. It is the bottom most jack in slot 5. The error report said 5/1 and 809. So I did maintenance on that trunk, 809. The error report is now clear. I also know that the actual line going into 5/1 has dial tone and is the phone line that is not working on our phone system. Disreguard the 6 as it is number six in our internal hunt group. That is where it is on the two phones that have actual lines on them, one being the console. I also checked the status through Maintenance and it says that the status is not busy. Do I need to reset the entire slot also, I just restored the line.
Sue

 

[tdaugirdas]

You can try restoring the slot - or if you have an empty port on the 800 module - just move the line to that port - and delete 809 from your pool and add whatever the line number is for the next available port. 809 would be the bottom port, next one up is 810. You will also need to delete line 809 from the operator phone - and add 810 or whatever the next available port is. You may just have a "bad" port at 05,01 - so use 05, 02 or whatever is open.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

I meant you can try resetting AND restoring the entire module. If that doesn't work - just move the good line up to the next available port on the 800 module.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[SUSANVV]

I did the reset and restore with no change. I will try swapping the line to another jack but it is beginning to look like that jack is NG. I will be doing that tomorrow and will let you know the results then. Thanks again for your help.

Sue

 

[tdaugirdas]

Plug the line into another open port on the 800 module - you said the jack worked when you plugged it directly into a single-line phone./ You probably have a "defective" port on the 800 module. Of course to double-check - plug a known good line into 05/01 - and see if you get dialtone at the operator phone.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[SUSANVV]

When swap plugs the phone line works in another jack so it looks like it is a bad jack. I know that the hunt works from Verizon but will the hunt group work from internally if I don't busy out that port? I assume that once I busy that port no calls will go to that port but I am more concerned with outgoing as these lines are used for our outgoing local and 800 calls. So the question is Should I busy the jack? Thanks for all of your help. It is really appreciated.

Sue

 

[tdaugirdas]

Don't busy out the port - just move the phone line to a working jack on the 800 module. Now using system programming remove the non-working trunk from your pool 70 and add in the working trunk.

Bottommost port on 800 GS/LS ID card is trunk 809. If the working port is the next one up - it is 810. So plug the line into 810. Remove line 809 from pool 70 and add line 810 to pool 70 - and you are done. Then do the same at the operator phone - remove the line button for 809 and add a line button for 810.

Tom Daugirdas,
President
STCG, Inc.
stcg.com