One profile cannot access Web

[rrrdavis07]

Single profile on my home computer cannot access the Web. I have enough experience to rule out several things, but after spending a couple hours on this...

Datails:
[ul]
[li]Running XP Pro, IE8, DSL through Secured Access Point.[/li]
[li]Single profile is affected - a limited account.[/li]
[li]DNS is not the issue as I can ping the router and all other sites I tried.[/li]
[li]Windows Firewall is disabled.[/li]
[li]I have Internet Filtering software installed, but disabled it to test with no affect. When the Filter blocks content or complete websites, I get a specific local page indicating that the site has been block. Now I only get the Windows generic page "IE cannot display the webpage". Of course, I cannot click the Diagnose button since I'm not logged in as an administrator.[/li]
[li]No infections per Anti-virus software. I guess I should run a separate online scan to double-check.[/li]
[li]I have Chrome installed. It cannot access websites on this profile, either.[/li]
[li]Although the symptoms do not point to it, I ran WinsockFix. No affect.[/li]
[li]Interestingly, I can run IE as Administrator from this profile and I can access the Web. This tells me that it is not a problem with IE or with my Internet Connection.[/li]
[li]There is another profile that is not an administrator profile and it can access the the web.[/li]
[/ul]

I've looked at everything I can think of with no resolution. My next step is to blow away and recreate the profile. I thought I would see if anyone here had other sugguestions before going that far.

Randy Davis
Network Consultant
Denver, CO

 

[FredWagner]

Since it's a home PC and the user ID's are not a requirement for other systems, just create another ID and profile for the user, then delete the 'broken' profile, or just leave it there, abandoned.
I've had to do that with a ransomware infection on one of my family member's accounts.

Fred Wagner