One of our phone lines goes directly to VM. We do not have automatic answer on or night service. We can receive calls on the other lines, but once a call tries to come in on this line it goes directly to vm. I cannot figure out what happened and how to reverse it. Any ideas would be appreciated.
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One line goes directly to VM
- Thread starter jwelsh
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Is it being answered by the Auto Atten. if so make sure you don't have ringing set on the VM ports for the lines, if it is going to a mailbox greeting then you may have line ownership to a mailbox. If you don't want any line answered by VMS then look at program #206 and unassign the lines for group 7.
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itpphoneguy
Technical User
Actually, ring or no ring makes no difference on the vm ports. It has been my pratice to remove ringing. Check the vms hunt delay setting (#506) for that line. Also, as telprog suggested, line ownership for that line (#206, look for 3-vms line cover).
-Chris
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