One group to cover another group 1

[phreak23]

I'm working on a partner ACS 6.0 with NO voicemail. They have an external voicemail type system (Pharmacy IVR).
The IVR is set up as ext 26, 27, 28, and 29.
The customer wants the lines 01, 02, 04, and 05 to ring on ext 1-25 4 times then to the IVR.
The want line 03 to ring on ext 1-25 and NEVER go to the IVR.
Night Service, lines 01, 02, 04, 05 go straight to the IVR.
Line 03 rings never to be picked by anything.

I put ext 1-25 in Hunt Group 1 and ext 25-29 in Hunt Group 2, however I can't get one group to cover another.

Also, how will the Hunt Groups handle line 03 not going to the IVR?

Maybe I am over thinking this. The way it's working right now is lines 01-05 ring IMM on ext 10-25 and delayed on 25-29(with the exception of line 03). However, delayed ring is not enough rings for the customer.

 

[TouchToneTommy]

No idea about the IVR, but if it is treated as if it were an external voice mail unit, here's what you would do:

The IVR ports (26-29) are assigned to Hunt Group 7, in #505

Lines 01, 02, 04, and 05 are assigned to Call Dist Grp 7, in #206

The number of rings before the IVR answers for DAY is set in #506-1, and for NIGHT it is #506-2

The phones are set for Immediate Ring, the Day Rings for IVR is set to 4, and the Night Rings for IVR is set to 0. You will still hear a "half" ring on the phones at night. Since line 3 is not assigned in #206, it never reaches the IVR.

Good luck, let us know if that helps!

 

[phreak23]

It worked just like you suggested, however the ACS was sending some tones to the IVR that it didn't like. Whether you called in on one of the outside lines or you pressed intercom 26 the IVR would pick up saying "00#10#26# is not a valid entry".

I imagine the IVR (which is just a fancy third-party voicemail) needs to be told that it is connected to an AVAYA system and to detect tones as such. I may be wrong, but that is my assessment.

 

[TouchToneTommy]

Yes, Hunt Group 7 is reserved for Voice Mail, and includes "mode codes" at the start of every call answered by a member of the group. For voice mail units, this instructs the VM how to handle the call, i.e., answer with a log in greeting, answer with the Auto Attendant, answer with a specific mailbox, etc.