one extension queued to another extension

[vyrys]

I managed to find a previous thread about this issue, but cannot resolve it.

A user (ext 445) has both SA Voice and SA Ring lights flashing on her phone.
She cannot make calls, and cannot receive calls.

If she pushes either button, it announces it is queued to another extension.

I have checked and the SA-Orig button is still programmed, as are SA-Voice and SA-Ring.

here is the link to the other thread, but it did not help me.

http://www.tek-tips.com/viewthread.cfm?qid=1605930

thanks in advance

 

[vyrys]

I went into centralized programming and prodded around, but couldn't find anything.

after doing so, this user reported that the condition remedied itself.

However, around the same time that I did that, she said the extension she had been queued to, called and she hung up.

so we are not certain which action corrected the problem.

She did say that it happens on occasion, but this is the first time she has reported it.
Also it's usually not the same number.

and one last thing, she was not in her office at all for the entire morning. she just came in and it was queued.


Hope this helps someone else, or helps figure something out.

 

[merlinman]

I would take a look at the LINES/POOLS and make sure there's no "dead" ones.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[vyrys]

thanks Jack..

how would I know if lines were "dead"?

 

[merlinman]

If they are LOOP START, you should be able to find a "NO LOOP CURRENT" error in the error log.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[vyrys]

loop start would be an analog line correct? I don't have any of those connected to the system.

 

[merlinman]

OK, can you add more SA Buttons to her phone? - Is it just this phone?

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[vyrys]

She is the only person to ever report this event, so I'm assuming it's just her phone.
The phone is a 408MLX. I believe the typical 3 SA buttons are still programmed as such:

SA Orig
SA Voice
SA Ring

(or at least that's what we've always typically had since I've been here).

 

[merlinman]

Have you seen it fail?

If not, can your replicate it at her phone?

And I rather doubt that the PHONE is a 408-MLX, correct?

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[vyrys]

no I have not seen it fail.
she says it has happened on occasion, but only reported it this one time.

and no, it's a MLX16

 

[merlinman]

I really think you're dealing with a "Found OK", or at least an inaccurate report of what's happening, but that's just my thought.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com