One Box voice mail problem

[Monrovia]

hi all

i have a problem with my onebox voice mail system.

the problem is that, when one extension is busy, and if there is an incoming call on this extension, the messaging system doesnt give the message "the extension you have dialed is busy". instead, it is giving message "your call will be disconnected" message and the call disconnects immediately.

what could be the problem? any idea?

 

[drewMk2]

could you please check the following:

Find the extension in the Administration and double click onit then go to the Answering Tab and check what that action on busy is, if it is set to Announce(Busy greeting)
change it to None(Default greeting).


let me know how you go...

 

[Monrovia]

hi drew,

thanks man

i have changed it from Announce(busy greeting) to None(default greeting). But now it is giving message, after a pause, "I am sorry, the extension number you have dialed is not answering" and it go back to the welcome message.

may i know one thing, the busy message & No answer message has to be recorded after installation or it is pre-recorded in the system? Because i doubt, in my site, only one messages is recorded after installation. it is, the welcome message.

 

[Monrovia]

I am sorry, the extension xxxx does not answer".

this is the message. then go back to the welcome message

 

[drewMk2]

Have you done your busy no answer diversion???

 

[Monrovia]

Have you done your busy no answer diversion???
No.

i think my system is not giving back the busy tone signal to the voicemail. or voicemail is not detecting the busy tone signal of my MD110. thats why this is happening.

if that is the reason, where can i do the changes for that?

 

[drewMk2]

can you send vmgep:ifcind=1&2;

 

[Monrovia]

vmgep:ifcind=1&2;
NOT ACCEPTED
IFCIND
NOT ASSIGNED

HERE it is CAS signalling system thru TLU76 is using for VM

 

[drewMk2]

looks like there are no individual voicemail channels I am not sure from here....

can anyone else help Monrovia Please...

sorry I wasnt much help this time!!

 

[Monrovia]

thanks drew for the support


anyone else please help me