one box auto attendent not functioning

[BP128i]

Hi Friends
I have replace IPLU card in MX TSW for one box application . But after replacing IPLU card if I dial Voicemail hunt group no internally it will prompt the preloaded welcome promt message , after that if i press any internal extension it prompts as below.
"THE PERSON YOU WANT TO REACH IS NOT CURRENTLY AVAILABLE.EXTENSION XXXX HAS NOT BEEN ACTIVATED"
or even it is not getting transfered to operator.

Here if i try to reach operator by pressing 0 still it prompts the same above message.

So that I cant give landing to auto attendent.


The version of one bax application is 4.1 with 8 channel licence. I checked from MX ONE side all programming is fine . Also One box will detect the DTMF digits , bcoz if I try to reach any extension it will prompt the exact extension no.

Can any help on this issue.
Thanks in Advance
BP 128i

 

[whosrdaddy]

did you program MEW signalling link?

check IFCUP; and VMGEP;

/Daddy

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[doktor]

Try to log in to the mailbox and activate it. Just logon with the common password and follow the directions given.

Post the ALLOP; VMGEP;
IPBOP:BPOS= where the OneBox has its channels;
IPGDP:LIM= actual LIM;

Did you chage any IP -addres or any extension number?

///doktor

 

[BP128i]

Hi doktor,

No I have not changesd any parameters in IP
I have assigned the same IP extensions,Also it is registered to the same gatekeeper(voicemail server IP).

 

[doktor]

Post the:
ALLOP;
VMGEP;
IPBOP:BPOS= where the OneBox has its channels;
IPGDP:LIM= actual LIM;

Did you change other settings?

///doktor

 

[BP128i]

Hi,

Please find the required outputs.


<ALLOP;ALARM LOG
IDENTITY:
VERSION: CXP1010101/4/TSWSP05/R6A

DATE: 29OCT09 TIME: 11:50:26
CLASS: 2
348 SYNCHRONIZATION DISTURBANCE FOR DECT FIXED PART
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2
28OCT09 15:17:02 2 1 CTLP 001-1-42-00 108 56 7

348 SYNCHRONIZATION DISTURBANCE FOR DECT FIXED PART
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2
28OCT09 15:17:04 3 1 CTLP 001-1-42-00 108 56 8

349 FAULTY RFP FOR DECT FIXED PART
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2 INF3
29OCT09 11:50:23 1 5718 CTLP 001-1-50-00 108 466 2 6

CLASS: 1
38 DISTURB. COUNTER INCREASED DUE TO FAULTY PROGRAM EXECUTION
DATE TIME ALP NOIF EQU INF1
28OCT09 15:41:01 4 2 001-0-**-** 0

CLASS: 0
269 DIGITAL TRUNK, LOSS OF FRAME SYNCHRONIZATION
DATE TIME ALP NOIF UNIT EQU BRDID INF1
28OCT09 21:02:07 6 2 SLP60 001-1-00-00 57 257
RDATE RTIME
28OCT09 21:02:07
303 DATA LINK ALARM
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2
29OCT09 00:02:40 10 1 SLP60 001-1-00-00 57 257 7
RDATE RTIME
29OCT09 00:02:40
303 DATA LINK ALARM
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2
29OCT09 00:02:44 11 1 SLP60 001-1-00-00 57 257 0
RDATE RTIME
29OCT09 00:03:13
303 DATA LINK ALARM
DATE TIME ALP NOIF UNIT EQU BRDID INF1
29OCT09 01:03:08 5 9 SLP60 001-1-00-00 57 257
RDATE RTIME
29OCT09 01:03:36
270 DIGITAL TRUNK, BIT ERROR IN FRAME SYNCHRONIZATIION WORD
DATE TIME ALP NOIF UNIT EQU BRDID INF1
29OCT09 01:03:09 7 10 SLP60 001-1-00-00 57 257
RDATE RTIME
29OCT09 01:03:09
268 DIGITAL TRUNK OUT OF ORDER
DATE TIME ALP NOIF UNIT EQU BRDID INF1
29OCT09 01:03:09 8 18 SLP60 001-1-00-00 57 257
RDATE RTIME
29OCT09 01:03:34
271 DIGITAL TRUNK, RECEIVED ALARM FROM REMOTE END
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2
29OCT09 01:03:34 9 15 SLP60 001-1-00-00 57 257 0
RDATE RTIME
29OCT09 01:03:35
364 IP DEVICE BOARD, MINOR FAULT
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2
29OCT09 11:35:24 12 2 IPLP 001-1-30-00 119 0 0
RDATE RTIME
29OCT09 11:35:29

LAST ALREI: 28OCT09, 15:16:58

END
<VMGEP;GENERIC VOICE MAIL DATA
DIR IFCIND
1791 1
1792 1
1793 1
1794 1
1795 1
1796 1
1797 1
1798 1
VOICE MAIL GROUP DATA
GRP IFCIND
1790 1
END

<IPBOP:BPOS=1-1-30;IP NETWORK INTERFACE DATA
BPOS IP ADDRESS MASK ROUTER ETHCNF VLAN SILDET
1-1-30 155.128.161.45 255.255.255.0 155.128.161.1 0 H'FFFF 1

END

<IPEXP:dir=all;IP EXTENSION DATA
DIR IP ADDRESS RAS PORT CS PORT BACKUP POS PASSWORD
1791 155.128.161.7 2068 2067 -
1792 155.128.161.7 2070 2069 -
1793 155.128.161.7 2074 2073 -
1794 155.128.161.7 2076 2075 -
1795 155.128.161.7 2078 2077 -
1796 155.128.161.7 2080 2079 -
1797 155.128.161.7 2082 2081 -
1798 155.128.161.7 2086 2085 -

END

<IPGDP:LIM=1;GATEKEEPER DATA

LIM % FREE
1 96
DOMAIN: TelSvr-1
CODECSLIST : C B
MAXCALLS : 8 8
AVAILABILITY: 0 0
AREA CODE :
EMERGENCY DIR :
EMERGENCY A-NUM:
EMERGENCY A-TON:

END

<IODDP;I/O DEVICE DATA
NODE IODEV/SUBFS BPOS/EQU I/O-BUS TYPE/USAGE STATUS AUTH
SYSN - 001-0-60 - - IN SERVICE
SYSN SYSDISK1 001-0-60-0 MASTER teac IN SERVICE
SYSSUBFS11
SYSSUBFS21
SYSN SYSTERMINAL 001-0-60-1 - MML - 7
SYSN VOICEMAIL 001-0-60-2 - OUT IN SERVICE
SYSN BILLING 001-0-60-3 - OUT IN SERVICE
SYSN ETHERNET1 001-0-60-4 - NETWORK/MML - 7
SYSN ETHERNET2 001-0-60-4 - NETWORK/MML - 7
SYSN ETHERNET3 001-0-60-4 - NETWORK/MML - 7
END

<ALREI;EXECUTED
<ALLOP;ALARM LOG
IDENTITY:
VERSION: CXP1010101/4/TSWSP05/R6A

DATE: 29OCT09 TIME: 11:52:01
CLASS: 2
349 FAULTY RFP FOR DECT FIXED PART
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2 INF3
29OCT09 11:51:56 1 1 CTLP 001-1-50-00 108 466 2 6

348 SYNCHRONIZATION DISTURBANCE FOR DECT FIXED PART
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2
29OCT09 11:51:59 2 1 CTLP 001-1-42-00 108 56 7


LAST ALREI: 29OCT09, 11:51:55

END
<
?
<O;
LOGGED OFF
## Connection to host lost



Thanks
BP128i

 

[whosrdaddy]

please also post ICFUP;

/Daddy

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[BP128i]

Hi,

<ICFUP;INFORMATION COMPUTER COMMON FUNCTIONS DATA
UPDATING START TIME IS 01:30
MESSAGE WAITING FUNCTIONALITY IS ALL
INFORMATION COMPUTER EQUIPMENT DATA
IFCIND IODEV EQU RATE DFMT UPDFCN PARITY CCHECK
0 VOICEMAIL 5 YES
FILLER=48 ICEXG=NONE USER=NONE
1 YES
ICEXG=NONE USER=GENERIC
END

 

[doktor]

From your printouts it look alright.
In the OneBox the domain should also be:"TelSvr-1"

IP lines are correctly registered.
I would set ETHCNF to 2.

It seems that you have run another V24 voice mail system, also.

Try to make an update by ICUPI;
If it says "UPDATING IS RUNNING", restart PU's DIM and DIR in all LIMs.
CNPIP:UNIT=DIM&DIR;
RFPUI:UNIT=DIM,LIM=;
RFPUI:UNIT=DIR,LIM=;



///doktor

 

[whosrdaddy]

BP128i,

are you saying that this have worked, but after replacing the IPLU, it does no longer work? (so the only action you did is change the IPLU?)

what revision is the IPLU (CNBIP:BPOS=1-1-30

/Daddy

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[doktor]

Also check your "CODECSLIST : C B".
I would prefer "B" as first codec.

What s/w is on your new IPLU compaired to the old IPLU board?

///doktor

 

[BP128i]

Hi Whosrdaddy/doktor,

please find the board revision.
FYI this is the new board , but I am sorry I dont have the old revision. As this is a old pending case I was just started wrking on it . so when I saw the CNBIP at very first time it was "SYSTEM BLOCKED".



<CNBIP:BPOS=1-1-30;
DEVICE BOARD REVISION INFORMATION
DATE: 29OCT09 TIME: 14:18:10

BPOS BOARD/BRDID PRODUCT NUMBER REVISION STATUS ADD
/IND

001-1-30 IPLU ROF1375067/1 R4A
CAA 158 0040 R5A EXE APPL
CAA 158 0037 R1C EXE KERNEL
CAA 158 0038 R1F EXE ROOTFS
CAA 158 0053 R2F EXE MSP
CAA 158 0046 R1A EXE INITRD
RYS 102 770 R1A EXE BOOT
RYS 102 777 R2B EXE FPGA
PCB CODE 2 EXE HW CODE 0
Mon Mar 16 2009 EXE 11:07:33

END

Thanks in advance
BP128i

 

[whosrdaddy]

I would downgrade this board to R3F, as this is the last supported version by TSW.

/Daddy

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[BP128i]

Hi Whosrdaddy,

I had this doubt earlier, but plz make me confirm that R4A is the latest (or last) available revision on IPLU.
My one box is V4.1 , means it is not compatible with R4A.

Is it ok that i can guide the user to upgrade the one box with any available hotfix/patch. So that it can compatible with IPLU.

Ur guideline will help me more.

Thanks
BP128i.

 

[doktor]

For OneBox 4.1 you need to install 3 patches...
I will return with the numbers.

///doktor

 

[whosrdaddy]

I must correct my statement.

R3D is the latest official release for TSW pbx BUT this is an unstable version so use R3F instead.

R4 and higher versions are only supported for TSE systems.

so yes you must downgrade your IPLU to avoid any issues.
It is very important to match PBX/Firmware revision.

/Daddy

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[BP128i]

Dear Whosrdaddy,

Please confirm that if I upgrade my ONE box , it will not do the needful?
Bcoz to degrade the IPLU i need the R3F firmware and also for upgrading Voicemail I need patches.. So it is better to inform the user to go for upgrading patches.

Guide me

//BP128i

 

[whosrdaddy]

like I said you MUST downgrade the IPLU as this can cause problems with the MD110, this has nothing to do with the onebox, onebox 4.1 and 4.2 works fine with R3F

/Daddy

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[BP128i]

Dear Whosrdaddy,


So the ultimate solution is to downgrade IPLU.



//BP128i

 

[doktor]

Or this:
If your Messaging server runs s/w 4.1, then a few fault was corrected by installation of 3 SP's or Patches: 39966, 39600 and 39390...
It is recommended to install these asap.

///doktor