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Once a queue call is complete, can it be delivered to a menu for further processing?

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fataldata

fataldata

Technical User
Nov 14, 2007
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I have been asked about delivering callers to an external survey service after their interaction with our call center. The only method I can think of is to have the agent ask the caller if they would like to participate in a survey and then manually transfer the call. Is there any method to automate this process allowing the agent to merely hang up the call?

My version of CC is 6.0
 
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