Once a Agent has Log-In, they stay on Aux-Mode, How can I Remotely Get them into Auto-In Option

[avaya033]

Hello

I managing a Call Center for a customer and a Call Center Supervisor wants to have the ability to remotly get and Agent back in the Auto-In option in order to start getting calls.

Once a Agent has Log-In, they stay on Aux-Mode, How can I Remotely Get them into Auto-In Option. Is there and option that I can Interrup this by a Feature Access Code. how can this be Worked.

Thanks

 

[AvayaTier3]

On station 1234, program "auto-in" button on button 04:
(Terminal Emulation Mode) Type SAT command below, is like walking to phone and pressing the auto-in button
Command: list trace station 1234/10

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[avaya033]

I have all the call Center Buttons program in the Agents Stations, I have Login Botton, Auto-In Botton, Log-Out Botton, ACW-Botton, Aux-Botton, Release and Assistance Boton. You can I from the Emulator Terminator I can get an Agent from Aux-Mode to Auto-In Mode.

I know I can do a trace to a station and see step by step behavior or seguence of what Agents has done, but I need more information of Step on how I can get or run a remotely Feature to get an Agent from Aux-Mode to Auto-In Mode.

Need Information on steps if this posible,

 

[joe2938]

He has already told you how to do it