On/Off Announcement in Call Flow

[makemetrend]

Hi Folks!

Is there a way we can activate/deactivate a call flow? This is the scenario on our client:

They have 1 main call flow and they want to add an optional call flow if there's an outage, the optional call flow will be played.

 

[lopes1211]

Lots of ways.

Most use variables or an agent login to trigger.

1. 1 variable example would be to use a variable (let's say Z).

goto vector 99 if Z = 1234

vector 99 would be your emergency flow and you can set Z manually or create a vector to allow a supervisor dial a vdn to set Z.

2. VV1 through VV9 can be set via feature code and then use trigger logic just like example 1. The supervisor would change by dialing a Feature Access Code.

3. triggering via an agent ID, create a dummy skill 999 with 1 agent. Have a supervisor login that agent.

goto vector 99 if staff in skill 999 > 0


-CL