on-demand scan doesn't work

[jatkinson]

HELP!!

I cannot get on-demand scan to work in Groupshield 5.0 for Exchange 5.5.

I get a odconsole box appear with the following:

The command could not be issued to the Anti-Virus service on {SERVER NAME}. The service appears to not be running.
Start service now?

If I try to start the service I then get a message with a clock face in it that says:

Restarting Anti-Virus service on server {SERVER NAME}

However, nothing happens. I then look in task manager and it tells me that McAfee Groupshield On-Demand Console is not responding

I end the task and the clock message stays. Eventually another message appears from Service Control:

Unable to restart service. Some of your changes may not take effect until the McAfee GroupShield for Microsoft Exchange service has been restarted.


When I open up services McAfee Groupshield for Exchange 5.5 is listed and started, however when I highlight it the Start, Stop, Pause and Continue buttons are greyed out!!

I have removed and reinstalled Groupshield several times and tried repairing per instructions on McAfee's website too. Nothing seems to work!!

Can anyone help, please??

Many thanks in anticipation

 

[tchouch]

There are problems with service packs for Windows and, I think, with IE6 too. Try to remove last SPs or, in the worst case, restore Windows and install McAfee.

 

[bendu]

You may also check to see what SP and hotfixes you have for Exchange.

 

[jatkinson]

I have Service Pack 4 on for Server NT4.0 and SP3 for Exchange 5.5 plus the post-SP3 patches to allow the on-demand scan to reconcile sender and recipient information

 

[jatkinson]

I've noted that I can run an On Demand Scan direct by running ODConsole.exe from explorer but it still won't run from the tab in Groupshield properties in Exchange Admin