Old extension still shows on the other phone

[omia700]

In SV8100, after changing an extension number of a particular phone from 11-02 in WebPro, still when a call is made by this phone to another phone, the old extension shows on the other phone. Where do you fix this from?

 

[belevedere]

Try name assignment in 15-01.

 

[racerTT]

Issue is on the Extension name. Even you change extension number, it does not change the Extension name.
Example: if you have deleted Ext 200 and assigned Ext 300 to it, it still shows as Ext 200. [If this extension is a keyphone then you can clearly identify the situation. You can see "300" on left side of the display and "Ext 200" on the right side]
Solution: You have to rename the extension name on 15-01-01.

 

[omia700]

Thank you guys!

The issue somehow is no longer there. And I did the name on 15-01 at the time I did the extension on 11-02. I don't know why a phone in another branch (probably using 3C) showed the old extension.

But the thing I remember from the past is this. I was taught it years back and recently lost my notes.

There was a place within WebPro where 2 columns of small text boxes exist. The text boxes on the left have the extension numbers as specified on 11-02. And the ones on the right, each should match the digits in its counterpart on the left. When I changed an extension on 11-02, I always went to this area to make the right text box match the left one. I am not able to find this area somehow!

 

[omia700]

I've found it.

21-19: IP Trunk (SIP) Calling Party Number Setup for Extensions