Old Citrix box Blue Screening

[soy4soy]

Windows NT 4.0 Term Server Edition, SP6
Citrix Metaframe 1.8 fully patched

Server blue screens. I suspect that it is because of a printer driver. We have a rash of the blue screens yesterday and I had a user who appeared to be the one to be doing the blue screening whenever she ran a report and printed it using her HP LJ 1100. Do I "unmapped" that printer so nobody could use it. But we just had another BS and I am confused because the same DLLs are listed below as the culprits.

Here are the list of modules that were loaded when the blue screen occurs:

ntoskrnl.exe
ntoskrnl.exe
HPPTANT4.DLL
HPPTANT4.DLL
HPPTANTK.DLL
HPPTANTK.DLL

Randy Mitchell, Jack of all ITrades

http://www.bizjournals.com

 

[xs4citrix]

Those dll's belong to the 1100 (

http://maxtor1.slu.edu.ph/Public/DRIVERS/PRINTERS/HP/LJ1100/DRIVERS/WINNT/HPPTANT.INF

)
Remove that driver alltogether, and map the clientside driver to a simple laserjet driver.
Pick one via

http://www.printingsupport.com/matrix.htm

Stefan

http://www.printingsupport.com