Ok I know it isn't Aspect but I need some docs

[databit]

Anyone have or know where I can get Genesys and or Cisco ICM manuals? Trying to expand my horizons during the downtime (read unemployed)

 

[mikebk]

As you say, it really isn't on topic but Cisco has a lot of document on their web site (e.g.,

http://www.cisco.com/application/pd.../ps14/c1667/ccmigration_09186a0080146347.pdf)

Hope this helps - you're in a nasty position.

Mike