Offsite Forwarding issue

[danthephoneman]

Hi All,

I have a bcm 450 6.0, trying to forward a phone always to a cell phone. It forwards the call no problem but if the cell phone user does not answer call it disconnects and gives a busy after about 5 rings and never goes to voicemail. If the user is on the phone it will go to voicemail no problem.

Any Ideas?

 

[cook1082]

Check the Callback timer in SYS programming.Extend it.

 

[curlycord]

Is the cell phone user out of local calling range from the BCM and now long distance?.
If so try inserting a 1 before area code and see if works properly.



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curlycord

http://www.curlycord.com

 

[danthephoneman]

Tried all of the above, still having the same issue.

 

[danthephoneman]

provider is windstream (Paetec) this worked fine when the system was a 4.0, Just seems like I am missing something!

 

[cook1082]

Check the DRT timer too.

 

[curlycord]

I have same problem...3.7 with clients going across the border.
They have not got back to me on the suggestions above.

Are your users local or long distance from the BCM?


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curlycord

http://www.curlycord.com

 

[curlycord]

I should add that when user returns to local range it works fine!.

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[danthephoneman]

I have DRT timer off, It is a long distance number, but I tried it with the phone right next to the switch. still the same issue.